Expert integration, made easy

Crossfire is our EDI and API integration platform, and you choose who does the work. Our integration specialists can build and run your integrations for you, or your own team can build them with AI.

Visit the Crossfire website

Two ways to run your integrations

You might want integration off your plate entirely, or you might want your own team in control of it. Crossfire does both on the same platform: with Crossfire Managed we build and run your integrations, and with Crossfire iPaaS your team builds them using Crossfire AI, our AI mapping agent that can write, test and deploy integrations in minutes.

Your choice of model

Hand it to our specialists, or build it yourself with AI. iPaaS customers can still call us in for complex builds.

Built for volume

More than 1.4 billion messages a year run through Crossfire, for customers including Mainfreight, Foodstuffs, DP World and Linfox.

People first service

An in-house team you can call, and 24/7 monitoring on every Managed integration.

Honest pricing

Licensed per connection, not per message, so your bill doesn't grow with your volumes.

Any system, any format, any connectivity method

Crossfire connects to your ERP, inventory, warehouse and accounting systems through APIs or message transfer, and handles EDIFACT, X12, XML, JSON and CSV. Crossfire AI can also learn a custom format from your sample files. Manual data entry goes, and your orders, invoices and shipments move faster and more accurately.

Connect your data with Crossfire

Integration that delivers business outcomes

We believe integration is too often viewed as a technical challenge and passed on to IT teams that would rather be working on more exciting projects. The fact is, integration is really a business challenge, dealing with unique processes that require a combination of business ‘savviness’ and technical expertise to deliver on the desired outcomes.

We have the integration experts

Day in and day out, our team deal with a range of industries, systems, formats and technologies to deliver quality integrations that can cater for any business challenge.

We have full control over our platform

We built Crossfire ourselves, and we've rebuilt it from the ground up around AI, so you're never limited by a third-party tool. If you have a left-field requirement, we can cater for it, whether our team is building your integration or yours is.

Foodstuffs' new eXchange platform is leaping ahead

The Sandfield team set about implementing a new, highly integrated eXchange portal on a flexible architecture that specifically aligned with Foodstuffs’ eCommerce ecosystem vision. So while our custom development team built a flexible new eXchange portal for suppliers, Crossfire unlocked data from other systems so it could freely flow in and out of the new eXchange via EDI.

Tri-Star's competitive edge through integration

Bridging the 3PL Integration Gap: The Interlogic and Crossfire Partnership

Human-level integration: Why BDOIS trusts Crossfire for their client's integration needs

How OOB Organic developed a fruitful business with EDI Integration

How Crossfire Managed Services works

Requirements Gathering

Our team work through your requirements with you and other key stakeholders such as your trading partners, subcontractors, and IT providers/consultants, to understand what integration solution would work best for your business. This may involve reviewing your system and its data to ensure we've considered everything.

Whether it's PDF reading that you're after, simple data mapping or you have special business rules that need to be taken into account, we have you covered.

Setup & Mapping

Once we understand your requirements, our integration specialists build the integration with Crossfire AI, working in your business rules and your trading partners' requirements.

Testing & Go-live

Crossfire uses a testing framework to ensure testing is comprehensive and the integration will work smoothly once it's live. No matter if we're integrating your internal systems, or integrating your systems with your trading partners or other third parties, we understand what scenarios need to be tested.

Once testing has been signed off by all parties involved, a go-live date is agreed upon. We then move the integration to our live environment and closely monitor the data passing between systems to ensure any issues can be resolved quickly.

Monitoring

If data is missing or incorrect, issues can arise. Crossfire has a 24/7 message monitoring system that raises alerts and notifications if problems occur.

Crossfire's system also has connectivity and server monitoring in place to ensure if any connections with a system or a connectivity method like an AS2 or SFTP go down, we are notified and can notify you in turn. If unexpected high-volumes of data are processed through the Crossfire platform at any given time, we have a process that can queue messages and alerts the team to resolve this.

Support and Issue Resolution

Crossfire has a dedicated, in-house support team that you can contact via phone and email. You'll often be dealing with the person that worked on your integration if any issues arise.

Crossfire has error management processes in place that alerts our team if anything happens, allowing us to often resolve issues before our customers are even aware that they've occurred. This allows you to have the confidence that if your staff are away or are dealing with other priorities, Crossfire has you covered.

Hosting

All our services are hosted on scalable AWS services, meaning that hosting isn't something you need to concern yourself with as part of your integration solution. AWS offers performance, redundancy, and security with 99.9% up-time.

We have a range of options from our high-value SaaS offering through to Enterprise offerings with dedicated tenancy to meet security requirements and provide dedicated resources with 100% up-time.

Requirements Gathering

Whether it's PDF reading that you're after, simple data mapping or you have special business rules that need to be taken into account, we have you covered.

Setup & Mapping

Once we understand your requirements, our integration specialists build the integration with Crossfire AI, working in your business rules and your trading partners' requirements.

Testing & Go-live

Monitoring

If data is missing or incorrect, issues can arise. Crossfire has a 24/7 message monitoring system that raises alerts and notifications if problems occur.

Support and Issue Resolution

Crossfire has a dedicated, in-house support team that you can contact via phone and email. You'll often be dealing with the person that worked on your integration if any issues arise.

Hosting

We have a range of options from our high-value SaaS offering through to Enterprise offerings with dedicated tenancy to meet security requirements and provide dedicated resources with 100% up-time.

We process over 750,000 messages a day and Crossfire breezes through it. One of the reasons we chose Crossfire was for its flexibility – we win business because we can comply with our customers’ EDI requirements.

Marissa Monteroso, Information Technology

We liked that Sandfield was local, their approach to our solution resonated well with us compared to some of the other bigger players in the market we were talking to. Their team was very calm and collected in the face of complexity and varying business dynamics.

Chris Monkton, Purchasing Process Owner

I consider the Crossfire team as if they were Team Global Express Staff themselves, they form an integral part of my integration Team. That’s how close we are as a Partner delivering outstanding IT Integration Solutions to our Clients.

Bruce Toetu’u, Business Integration Manager

The glue for innovation

As our customers connect more specialist systems and applications, they need integrations that are reliable and supported.

Crossfire is an integral part of all Sandfield solutions and is often implemented alongside our other specialities to ensure data is always formatted and available where it needs to be.

See all specialities

FAQs

What systems does Crossfire integrate with?

Crossfire has developed integrations with a number of global ERP, IMS, CRM, and Accounting systems. Crossfire works with new systems all the time, and has a team of developers that can develop any API or connect to new system databases.

In some cases Crossfire doesn’t need to connect directly to systems, as they can use FTP/S, FTP, AS2, HTTPS, or any other forms of connectivity.

You can view all existing system integrations on the Crossfire website here.

What is Crossfire's commercial model?

Crossfire is licensed per connection, not per message, so your costs don't climb as your volumes grow. Crossfire Managed has a one-off setup cost and a monthly fee per connection, and the plans are on the Crossfire website. Crossfire iPaaS is also licensed per connection. Talk to us for a quote.

Is Crossfire a managed service or a platform?

Both. Crossfire Managed is our fully managed service, where our integration specialists build, run and monitor your integrations for you. Crossfire iPaaS gives your own team the same platform, with Crossfire AI doing the mapping. You don't need developers for either, though iPaaS works best if someone on your team knows their way around EDI.

What is Crossfire AI?

Crossfire AI is the AI mapping agent built into Crossfire. You give it sample files and describe your business rules, and it writes and tests the mapping. Our team uses it to deliver Crossfire Managed, and Crossfire iPaaS customers use it directly. It isn't a separate product or plan.