On Issue

Issue management software to Improve customer service, remove inefficient processes, save costs

On Issue is a flexible, web-based issue and risk management software system to manage, track and analyse issues and actions.

Spreadsheets, scribbled messages, diary notes or "to-do" lists that get overlooked - they're not exactly the most reliable ways to manage the critical issues facing your organisation. Issues like customer feedback, IT help desk requests, health and safety compliance or property management requirements. Such issues are often worked on by teams of people.

On Issue tracks issues from identification to resolution, ensuring that actions happen when they should, and that the relevant history is readily available. On Issue integrates with your existing IT infrastructure, including portals and databases. And like all Sandfield systems, On Issue can be customised to meet your exact requirements, so you don't have to change your business processes to suit the system.