Elevate

Franchise software that enables Visibility, Performance and Growth

Elevate is a Web-based management system which provides service-based Franchisors with the benefits of increased visibility, performance and growth of their operation.

Elevate is also designed to function as a contact centre management system, where a contact centre or head office is receiving customer calls, capturing customer details and assigning quote requests or new jobs to franchisees. The contact centre has full visibility of all franchisees and customers and can therefore handle the calls and assign tasks in a knowledgeable manner.

Elevate job scheduling provides head office and contact centre staff with calendar views of the booking schedules of all franchisees. This means efficient use of time throughout the organisation, enhancing revenue-earning opportunities, while matching franchisees' skills and availability to customer needs.

Elevate provides franchisors with individual, regional and national views. They can see how each franchisee is performing, monitor the quality of their work, identify any problems and provide support, and distribute workloads.

With its comprehensive views of customers and the services they are buying, Elevate allows franchisors to identify pro-active marketing and cross-selling opportunities.

Elevate's reporting module enables the Franchisor to access standard or tailored reports, either at a national level or by franchisee operation. Benchmarking and KPI reporting allows franchisees compare themselves, ultimately resulting in improved performance across the franchise group.